Return Policy
We want you and your pets to be completely happy with every purchase. If you're not satisfied, we offer a 30-day return policy from the date of purchase.
Return Process
How long do I have to return?
You can request a return within 30 days of purchase. This timeframe gives you plenty of time to evaluate whether the product meets your needs.
Do I have to pay for return shipping?
In most cases, qualifying returns enjoy free return shipping. We provide a prepaid return label, so you won't have to pay any shipping costs.
How long does a refund take?
Once we receive your return, we typically process the refund within 5-7 business days. The refund will be returned to your original payment method.
Product Conditions
Which products are not eligible for return?
Items that are heavily soiled, damaged due to misuse, or missing original packaging may not qualify for a return. Consumable products such as food or treats are also non-returnable once opened.
Can I return opened or used products?
We understand you may need to try a product before deciding. Lightly used items in resalable condition may be accepted for return. However, products that show significant wear or use may not be eligible.
What condition should the product be in for return?
Products should be returned in their original condition with all accessories, tags, and packaging included. Items returned in poor condition or missing components may be subject to a restocking fee or denied return.